Refund Policy

Cancel at any time in the Paddle customer portal, linked from /account/billing. Cancellation takes effect at the end of the current billing period: you are not charged again, and you keep your plan until then.

If you are a consumer in the EU, EEA or UK, you may withdraw from a purchase for any reason within 14 days and get a full refund — unless you started using the service during those 14 days after agreeing, at checkout, to have it made available straight away. Consumers elsewhere keep any rights their local law gives them.

Otherwise purchases are non-refundable, except where the law requires. Paddle may still grant a full or partial refund at its discretion for a request made within 14 days of the payment. Approved refunds go back to the original payment method.

Use the support link in your Paddle receipt, or go to paddle.net and choose "Request refund". You can also write to [email protected] and we will take it up with Paddle for you.

A refund on its own does not cancel a subscription, and Paddle would bill it again next period. When we handle a refund, we also cancel the subscription immediately, and your plan ends within a minute of Paddle notifying us. If Paddle refunds you directly, cancel in the Paddle portal too, or ask us to.

krei is operated by Irfan Erol, a sole proprietor established in Turkey. Questions about a charge: [email protected].